Your comments
Then those other pools must either have been PPS pools or PPLNS with incredibly large PPLNS windows.
It's quite easy to explain by looking at your monthly hashrate chart. You've stopped mining on the 5th and that's why your shares fell outside the PPLNS difficulty window. The situation is explained in the FAQ (Round 5). The result would have been even more more severe on high volume pools which usually operate using time-based PPLNS windows of one hour or even less.
When payments are processed all shares not eligible for a future report get discarded. The amount of discarded shares varies with the effort of the last block. Generally shares above 100% effort are not retained because they don't have to be.
;-)
Closing this for now.
The pool is not responsible for your wallet.
You've been paid 10 XVG two days ago.
DSmvnRtSdpj9KbeDFhaqf4LbRkDxJH17eL | 10.131988082631 | a892b83e503f386d7d4618d39f92849c67ccab4a76b6bcc9816d14a8008f868d | 2018-05-04 19:43:33.791943
The payment is also visible on the blockchain:
https://verge-blockchain.info/address/DSmvnRtSdpj9KbeDFhaqf4LbRkDxJH17eL
What is your wallet address?
To everyone posting in this thread, the most important question that needs to be answered is whether your payments are visible on the blockchain or not. If they are, those funds have left the pool's wallet and are in your possession. Please use this page and substitute the wallet address in the URL with your own. Post back here if you cannot locate those payments there and I will investigate. If on the other hand those payments are shown there, your wallet is out of sync.
https://callistoexplorer.com/addr/0xe683de43ccfbef16424ecb577f288cf343dfbc5a
When opening the page using the link above you'll see the pool wallet and you can also see every single transaction that went out and in.
ETA 15 min.
Customer support service by UserEcho
Those pools paid you for blocks found 5 days after you've stopped mining there? I'm sorry but I find that extremely hard to believe.